bj99 Terms and Conditions – Platform Rules

1. Introduction

Welcome to bj99. These Terms and Conditions ("Terms") govern your access to and use of the bj99 platform, including the website at bj99.one, the bj99 mobile application, and all associated services. By registering an account, making a deposit, or placing a bet on bj99, you confirm that you have read, understood, and agreed to these Terms in full.

bj99 is an online gaming and sports betting platform operated for players in Bangladesh. These Terms are written in plain language so that every player understands their rights and responsibilities when using the platform. If anything here is unclear, please contact the bj99 support team before proceeding.

2. Eligibility

To register and use bj99, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. bj99 does not permit minors to register or use the platform under any circumstances.
• You must be accessing bj99 from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You must not be registered on any self-exclusion list or have previously been excluded from bj99.
• You must be acting on your own behalf and not as an agent or representative of another person.
• You must not be an employee, contractor, or close associate of bj99 or any of its affiliated companies.

bj99 reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3. Account Registration

Each player is permitted to hold one account on bj99. Duplicate accounts are not allowed. If bj99 identifies that a player holds more than one account, all accounts may be suspended and any balances may be forfeited pending investigation.

When registering on bj99, you must provide accurate and complete information. This includes your real name, date of birth, email address, and any other details requested during the registration process. Providing false or misleading information is a violation of these Terms.

• Your username must not impersonate another person or contain offensive language.
• You are responsible for keeping your registration details up to date. If your contact information changes, update it in your account settings promptly.
• bj99 may require identity verification (KYC) before processing withdrawals or at any point during your use of the platform.
• Accounts that remain inactive for 12 consecutive months may be subject to a monthly inactivity fee as outlined in the fee schedule available in your account settings.

4. Deposits and Withdrawals

All financial transactions on bj99 must be conducted through the payment methods available in your account. bj99 supports a range of local payment options suitable for players in Bangladesh. Deposits are credited to your bj99 balance instantly in most cases.

Withdrawals are processed to the same payment method used for the original deposit wherever possible. bj99 does not transfer funds to third-party accounts. The following conditions apply to all withdrawals:

• Identity verification must be completed before your first withdrawal is processed.
• Withdrawal requests are typically processed within 24 hours of submission, subject to verification checks.
• Minimum and maximum withdrawal amounts apply and are displayed in your account settings.
• bj99 reserves the right to request additional documentation before processing large withdrawals.
• Funds deposited via a bonus cannot be withdrawn until the associated wagering requirements have been met.

5. Betting Rules

All bets placed on bj99 are subject to the specific rules of the relevant sport or game. General betting rules that apply across all markets on bj99 are as follows:

• A bet is confirmed and binding once you receive a confirmation from bj99. You cannot cancel or amend a confirmed bet.
• bj99 reserves the right to void any bet placed at odds that were published in error or that resulted from a technical fault .
• Maximum bet limits apply to all markets and are displayed before you confirm your bet.
• In the event of a dispute regarding the outcome of a bet, bj99's decision is final after review by the trading team.
• Live betting markets may be suspended at any time during an event. Bets placed before a suspension are honoured; bets placed after a suspension is lifted are subject to the updated odds.
• bj99 does not accept bets placed by automated systems, bots, or any software designed to exploit pricing errors.

For sport-specific rules covering football, tennis, cricket, and other markets available on bj99, please refer to the rules section within each sport's betting interface on the platform.

6. Bonuses and Promotions

bj99 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to the general bonus rules set out here.

• Bonuses are credited to your bj99 account as bonus funds, not withdrawable cash, until wagering requirements are met.
• Wagering requirements specify how many times the bonus amount must be wagered before it converts to real cash. The requirement for each offer is stated clearly in the promotion details.
• Only one welcome bonus is available per player, per household, and per device.
• bj99 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be cancelled and the associated account may be suspended.
• Certain games may contribute differently to wagering requirements. Contribution rates are listed in the individual promotion terms.

7. Account Security

You are solely responsible for maintaining the confidentiality of your bj99 login credentials. bj99 will never contact you to ask for your password. If you receive any communication claiming to be from bj99 and requesting your password, treat it as fraudulent and report it to the support team immediately.

• Use a strong, unique password for your bj99 account and do not share it with anyone.
• Enable two-factor authentication (2FA) from your account settings for an additional layer of security.
• If you suspect your account has been accessed without your authorisation, contact bj99 support immediately to have your account secured.
• bj99 is not liable for losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.

8. Responsible Gaming

bj99 is committed to promoting responsible gaming and providing tools that help players stay in control of their activity on the platform. The following tools are available to all bj99 players at no cost:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your bj99 account.
• Session Reminders: Receive notifications after a set period of continuous play to remind you to take a break.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks.
• Self-Exclusion: Permanently close your bj99 account if you feel you need to stop gambling entirely. This action cannot be reversed for a minimum of six months.

If you are concerned about your gambling habits or those of someone you know, bj99 encourages you to seek support. More information is available on the Responsible Gaming page.

9. Prohibited Conduct

The following actions are strictly prohibited on bj99 and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Opening or operating more than one bj99 account.
• Using the platform for any form of money laundering or financial fraud.
• Colluding with other players to manipulate game or betting outcomes.
• Using software, bots, or automated tools to gain an unfair advantage.
• Exploiting technical errors, glitches, or pricing mistakes on the platform.
• Providing false identity information or impersonating another person.
• Attempting to reverse transactions through your payment provider after receiving services from bj99 (chargebacks).
• Sharing your account with or allowing another person to use your bj99 account.

10. Account Termination

bj99 reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete identity verification within the required timeframe.
• At the player's own request via the self-exclusion or account closure process.

If your account is closed due to a breach of these Terms, any bonus funds and associated winnings will be forfeited. Real money balances will be returned to you after any outstanding investigations are resolved, provided no fraud has been identified.

If you wish to close your bj99 account voluntarily, contact the support team or use the account closure option in your settings. Any remaining real money balance will be returned to your registered payment method.

11. Limitation of Liability

bj99 provides its platform on an "as available" basis. While every effort is made to ensure the platform operates without interruption, bj99 does not guarantee uninterrupted access and is not liable for losses resulting from:

• Temporary platform downtime for maintenance or technical issues.
• Delays in processing transactions caused by third-party payment providers.
• Losses resulting from a player's own decisions while using the platform.
• Unauthorised access to a player's account where the player failed to maintain adequate security.
• Events outside bj99's reasonable control, including internet outages or force majeure events.

To the maximum extent permitted by applicable law, bj99's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12. Changes to These Terms

bj99 may update these Terms and Conditions from time to time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the bj99 platform after changes are published constitutes your acceptance of the updated Terms.

For significant changes that materially affect your rights or obligations, bj99 will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before using bj99, please get in touch with the support team. The bj99 support team is available 24 hours a day, seven days a week.

• Live Chat: Available directly on the bj99 platform — the fastest way to get a response.
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to the most common questions about bj99.